Legal notice

roya — Legal Notice

Last Updated: May 2026


 

 

1. WEBSITE OWNERSHIP & PUBLISHER

This website, roya.com (and any associated subdomains, mobile applications, and social commerce channels including Instagram Shop, TikTok Shop, and WhatsApp Business), is owned, operated, and published by:


Trading Name: roya Commercial Name (Arabic): روءيا


Legal Entity: [INSERT FULL LEGAL COMPANY NAME — e.g., "Roya General Trading Company W.L.L."] Legal Form: [INSERT — e.g., Sole Proprietorship / W.L.L. / S.P.C.] Country of Registration: State of Kuwait Commercial Registration No. (CR): [INSERT KUWAIT COMMERCIAL LICENSE NUMBER] Tax Identification Number (TIN): [INSERT — if applicable] Capital: [INSERT — if W.L.L.]


Registered Business Address: [INSERT BLOCK, STREET, BUILDING, FLOOR] [INSERT AREA, GOVERNORATE] State of Kuwait [INSERT POSTAL CODE]


Authorized Representative / Publication Director: Mr./Ms. Abdulrahman Benshaty Email: benshaty1989@gmail.com


 

 

2. CONTACT INFORMATION

For all legal, commercial, customer service, and general inquiries:


📧 Email: benshaty1989@gmail.com 📞 Phone: [INSERT KUWAIT PHONE — e.g., +965 XXXX XXXX] 💬 WhatsApp Business: [INSERT NUMBER] 🌐 Website: www.roya.com 📍 Address: [INSERT FULL ADDRESS]


Customer Service Hours: Sunday – Thursday: 9:00 AM – 6:00 PM (Kuwait Time, GMT+3) Friday – Saturday: Closed (limited WhatsApp response)


Social Media:



 

 

3. WEBSITE HOSTING

The roya.com website is hosted on the Shopify platform.


Hosting Provider: Shopify International Limited 2nd Floor, Victoria Buildings 1-2 Haddington Road Dublin 4, D04 XN32, Ireland


Shopify Inc. (parent company) 151 O'Connor Street, Ground Floor Ottawa, Ontario, K2P 2L8, Canada


🌐 Website: https://www.shopify.com 📜 Shopify's Privacy Policy: https://www.shopify.com/legal/privacy


By hosting our store with Shopify, certain customer data may be processed in Canada, Ireland, and the United States in accordance with Shopify's privacy practices.


 

 

4. BUSINESS ACTIVITY

roya is engaged in the retail sale of premium women's travel bags and travel accessories, including but not limited to:


  • Convertible garment roller bags

  • Garment duffel bags

  • Travel organizers and packing cubes

  • Bridal and event travel sets

  • Replacement accessories (hangers, straps, shoe pouches)


We sell directly to consumers (B2C) primarily within the State of Kuwait and the broader Gulf Cooperation Council (GCC) region, with limited international shipping to the MENA region and globally.


Commercial Activities Licensed Under CR: [INSERT EXACT WORDING FROM YOUR KUWAIT COMMERCIAL LICENSE]


 

 

5. REGULATORY COMPLIANCE

roya operates in full compliance with the laws of the State of Kuwait, including:


⚖️ Kuwait Commercial Companies Law (Law No. 1 of 2016) ⚖️ Kuwait Consumer Protection Law (Law No. 39 of 2014) ⚖️ Kuwait Electronic Transactions Law (Law No. 20 of 2014) ⚖️ Kuwait Anti-Cyber Crimes Law (Law No. 63 of 2015) ⚖️ Kuwait Data Privacy Protection Regulation — CITRA (No. 26 of 2024) ⚖️ Kuwait Intellectual Property Law (Law No. 64 of 1999)


Regulatory Authorities:


  • 🏛️ Ministry of Commerce and Industry (MOCI) — commercial registration and consumer protection

  • 🏛️ Communication and Information Technology Regulatory Authority (CITRA) — data privacy

  • 🏛️ Kuwait Direct Investment Promotion Authority (KDIPA) — foreign investment (if applicable)


 

 

6. INTELLECTUAL PROPERTY

6.1 Brand & Trademark

The name "roya" (in Latin and Arabic script "روءيا"), the roya logo, all associated visual identity, marketing slogans (including "Wrinkle-Free Arrival Guarantee," "Pays for Itself in Two Trips," "روءيا — رؤيتچ تبدأ من شنطتچ"), product photography, video content, and all other brand elements are the exclusive property of roya and are protected under:


  • Kuwait Trademark Law (Law No. 13 of 2015)

  • GCC Trademark Law (Regulation of 2006)

  • International Berne Convention for the Protection of Literary and Artistic Works


[INSERT IF TRADEMARK IS REGISTERED]: Trademark Registration No. [XXXXX], registered with the Trademark Office, Ministry of Commerce and Industry, State of Kuwait.

6.2 Website Content

All text, graphics, images, photographs, videos, customer review compilations, the design, structure, and arrangement of this website are the intellectual property of roya unless otherwise indicated.

6.3 Third-Party Trademarks

References to third parties such as Jazeera Airways, Kuwait Airways, Wizz Air, Flydubai, Air Arabia, Aramex, DHL, KNET, Visa, Mastercard, Apple Pay, Tabby, Tamara, Shopify, Instagram, TikTok, Snapchat, and Meta are made for descriptive purposes only. All trademarks are the property of their respective owners.

6.4 Unauthorized Use

Any reproduction, distribution, modification, or commercial use of our content without prior written authorization is strictly prohibited and constitutes a violation of Kuwaiti law, punishable by fines and/or imprisonment under Articles 36-43 of Kuwait Law No. 64 of 1999.


 

 

7. CUSTOMER PROTECTION & RIGHTS

Under Kuwait Consumer Protection Law (Law No. 39 of 2014), customers have the following rights:


✅ The right to receive accurate, non-misleading product information ✅ The right to a 14-day cooling-off period for online purchases (extended to 30 days by roya — see our Refund Policy) ✅ The right to safe products that meet quality standards ✅ The right to fair commercial practices and protection from deceptive marketing ✅ The right to file complaints with the Consumer Protection Department


Consumer Complaints Hotline: Kuwait Ministry of Commerce — Consumer Protection Department 📞 135 🌐 moci.gov.kw


 

 

8. PRICING & PROMOTIONAL ACCURACY

All prices displayed on roya.com are in Kuwaiti Dinar (KWD / د.ك) and are valid at the time of order placement.


We make every effort to ensure pricing accuracy, but in the rare event of a typographical or systemic error (e.g., a 28 KWD bag listed at 2.8 KWD), roya reserves the right to cancel affected orders and issue a full refund, in accordance with Article 12 of our Terms of Service.


Promotional offers, discounts, and bundle pricing are governed by their own terms communicated at the time of the offer.


 

 

9. PAYMENT METHODS

roya accepts the following payment methods, processed by licensed and regulated financial institutions:


Method

Processor

Regulatory Body

KNET

Kuwait National Payment Gateway

Central Bank of Kuwait

Visa / Mastercard

Stripe / PayTabs / Shopify Payments

Respective issuing banks

Apple Pay

Apple Inc.

—

Tabby (BNPL)

Tabby FZ-LLC

Saudi Central Bank (SAMA)

Tamara (BNPL)

Tamara Financing Company

Saudi Central Bank (SAMA)

Cash on Delivery

Internal — Kuwait only

—


All electronic transactions are encrypted with TLS 1.3 and processed through PCI-DSS Level 1 certified infrastructure provided by Shopify.


 

 

10. LIMITATION OF LIABILITY

This Legal Notice serves as a general transparency disclosure. For full disclaimers regarding product warranties, website accuracy, and limitation of liability, please refer to:



roya is not liable for:


  • Errors in third-party services (carriers, payment processors)

  • Damages resulting from misuse of our products

  • Indirect or consequential damages beyond the price of the product purchased

  • Force majeure events (pandemics, wars, government decisions, natural disasters)


 

 

11. GOVERNING LAW & JURISDICTION

This Legal Notice and any dispute arising from or related to the use of our website or products shall be governed exclusively by the laws of the State of Kuwait.


Any legal proceedings shall be brought before the competent courts of Kuwait City.


For consumers residing outside Kuwait, applicable mandatory consumer protection laws of their jurisdiction may also apply.


 

 

12. EDITORIAL & CONTENT RESPONSIBILITY

Editor-in-Chief / Director of Publication: Mr./Ms. Abdulrahman Benshaty Email: benshaty1989@gmail.com


Mr./Ms. Benshaty is responsible for the editorial content of the website, marketing materials, blog posts, and social media communications.


 

 

13. PHOTOGRAPHY & MODEL CREDITS

All product photography and lifestyle imagery used on roya.com are:


  • 📸 Original photography commissioned by roya, OR

  • 📸 Licensed from authorized stock photography providers (Pexels, Unsplash, Adobe Stock, with appropriate licenses), OR

  • 📸 User-Generated Content (UGC) shared with permission and tagged with @roya


If you believe an image used on our website infringes your rights, please contact benshaty1989@gmail.com with documentation, and we will respond within 48 hours.


 

 

14. REPORTING ILLEGAL CONTENT OR ABUSE

If you encounter content on our website or social media channels that you believe is illegal, infringing, defamatory, or harmful, please notify us immediately:


📧 benshaty1989@gmail.com Subject: "Content Report — [brief description]"


We will investigate and respond within 48 hours.


For urgent matters involving criminal activity, please also contact:


  • 🚨 Kuwait Cybercrime Unit: +965 1888 800

  • 🚨 Kuwait Ministry of Interior: 112


 

 

15. ACCESSIBILITY

roya is committed to making our website accessible to all users, including those with disabilities. We continuously work to align with WCAG 2.1 AA accessibility standards.


If you experience difficulty accessing any part of our website, please contact us at benshaty1989@gmail.com with the subject "Accessibility Assistance" and we will respond within 48 hours.


 

 

16. CHANGES TO THIS LEGAL NOTICE

This Legal Notice may be updated periodically to reflect changes in our business operations, legal requirements, or regulatory obligations. Material changes will be announced via:


  • 📧 Email notification (registered customers)

  • 🔔 Website banner

  • 📝 Updated "Last Updated" date at the top of this page


Continued use of our website following any updates constitutes acceptance of the revised Legal Notice.


 

 

17. ENTITY VERIFICATION

To verify the legitimacy of roya as a registered Kuwaiti business, you may:


  1. Visit the Kuwait Ministry of Commerce verification portal: moci.gov.kw

  2. Search by our Commercial Registration Number: [INSERT CR NUMBER]

  3. Cross-reference with the contact information provided in this Legal Notice


 

 

18. CONTACT FOR LEGAL MATTERS

For legal notices, formal correspondence, copyright complaints, trademark disputes, or regulatory inquiries, please direct correspondence to:


roya — Legal Department Attn: Mr./Ms. Abdulrahman Benshaty 📧 Email: benshaty1989@gmail.com Subject Line: "LEGAL — [matter description]" 📍 Mailing Address: [INSERT FULL ADDRESS]


Response Time: Within 10 business days for legal correspondence.


 

 


This Legal Notice has been prepared to comply with applicable transparency and consumer protection requirements under Kuwaiti law. It does not constitute legal advice. For legal counsel, please consult a licensed Kuwaiti attorney.


روءيا — رؤيتچ تبدأ من شنطتچ ✨


 

 

🔴 BUSINESS OWNER CHECKLIST — Information You Must Add Before Publishing:

#

Field

Section

1

Full legal company name

§1

2

Legal form (W.L.L. / Sole Prop. / S.P.C.)

§1

3

Commercial Registration (CR) Number

§1, §17

4

Tax ID / VAT number (if applicable)

§1

5

Capital amount (if W.L.L.)

§1

6

Full registered business address

§1, §18

7

Kuwait phone number

§2

8

WhatsApp Business number

§2

9

Social media handles confirmation

§2

10

Trademark registration number (if registered)

§6.1

11

Exact CR activity wording

§4

12

Postal code

§1